Yuyan Instrument After Sales Service
In order to actively cooperate with the promotion of our products in the domestic market, to satisfy the majority of Chinese users to use our recommended products safely and efficiently, and to ensure that each user gets high-quality after-sales service, Shanghai Yuyan Scientific Instrument Co., Ltd. specially The after-sales service plan and after-sales service make the following commitments:
Installation training program
1) Immediately after receiving the notification from the end user, an engineer in charge of the local after-sales service center is assigned to the user for installation, commissioning, and trial operation until its technical indicators fully meet the requirements of this tender document, and the end user representative and engineer Sign and accept the installation report together.
2) Training will take user on-site training or our local office training until learning.
3) After the equipment installation and acceptance, we will regularly invite users to participate in user exchange meetings to understand the problems encountered by different users, so that users can more fully understand the instrument and common sense.
After receiving the user's instrument maintenance and maintenance service notification, the corresponding repair center will respond within 4 hours; and a qualified repair engineer will be dispatched to the site to repair and solve the problem within 2 working days. (Responsible for repairing or replacing damaged parts within 24 hours in Shanghai)
Professional after-sales service team
Yuyan company has two professional after-sales service engineers, all of which have been systematically trained by the manufacturer to provide users with timely, reliable and high-quality permanent service guarantee. Provide sufficient spare parts inventory centers to ensure local demand.
1) During the warranty period, all failures caused by non-human factors will be maintained free of charge. The after-sales service center will replace the accessories for users without charge, and the warranty period of the instrument is 1 year.
2) After the warranty period, the after-sales service center will only charge the cost price of replacement parts, and the personnel's travel costs, working hours and parts import and transportation costs will be borne by the after-sales service center.